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What should you do when your Greenville home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your residence – and your family – against the various risks you may encounter, like break-ins, fire, and flooding. Despite the fact that your home may be ready, that doesn’t automatically mean you are. Do you know what to do if your Greenville home alarm system goes off? The blasting of an alarm is likely to be shocking, bewildering, and might incite panic. Your best bet is to stay calm and adhere to these simple tips.

Steps to Take Whenever Your Home Alarm System In Greenville Goes Off

It’s a circumstance no one wishes to be in, but it’s also the reason why you ordered a home alarm system from the outset. You’re awakened in the wee hours of the morning with the distinct blaring of an alarm after a home security component has been activated. Now what is your next move?

  1. Try not to panic. This is easy to say but harder to do when your home security alarm is blaring, and your pulse is beating rapidly. But keeping yourself calm is the best way to appraise what’s going on. Avoid the impulse of trying to deal with the emergency yourself and let your monitoring experts and first responders do their job.
  2. Protect your family members. Your main focus should be your family and leading them out of harm’s way. In the case of a intrusion, this might mean going to a designated safe zone as far away from access points as possible. It’s likely that your alarm may have scared off the intruder, but it’s always smarter to be safe than sorry. If there’s fumes or a blaze, please vacate your house right away.
  3. Grab your cell phone. Nowadays, almost all people have their cell phones with them always, but you may neglect to pick it up during an urgent situation. You’ll want to have it. You’ll be able to keep in contact with your monitoring specialists and obtain alerts through your home security app.

Connect With Your Round-the-clock Monitoring Team

Any time your home alarm system in Greenville goes off, your 24-hour monitoring professionals will spring to action. Their first move is to verify your alarm, and that involves communicating with you. The guideline they adhere to depends on the kind of emergency. To illustrate, when a medical emergency occurs, a single effort will be made to contact you before help is dispatched. In the event of a break-in - the most common type of event - a monitoring professional will follow these procedures to contact you:

  • An effort will be made to reach you through the central command panel. You will usually be required to supply a passcode.
  • If that effort isn’t successful, a call is attempted to your principal contact number.
  • A second number or your first contact person is attempted next.
  • If there still isn’t an answer, nearby police are dispatched.
  • Your monitoring agents will attempt to reach you again once emergency personnel are notified.

If you're not able to interact with monitoring agents, don’t fret. Assistance will still be sent even when you're unable to confirm the emergency.

Get prepared for any emergency with a Vivint home alarm system in Greenville

Stay ready for any emergency with a state-of-the-art home alarm system in Greenville from Vivint. Call (252) 648-6502 to begin designing your home’s security today.